Executive & Operations Consulting

Work that looks
effortless takes
precision to build.

I'm Zikora, a fintech, SaaS, and hospitality professional with experience across revenue and support operations, SaasS implementation, and high-end client service environments. I notice inefficiencies and address them quickly and competently. My unconventional path across industries has shaped a working style that is structured, adaptable, and grounded in real-world execution.

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About

Built for the complex, the urgent, and the overlooked.

I work remotely with clients internationally, supporting operations, administrative systems, and day-to-day coordination.

With a background in fintech, Salesforce administration, process optimisation, and high-touch client service, I bring an analytical approach to overloaded or inefficient workflows.

I began my career in content management and data entry, where I quickly moved into process improvement, streamlining workflows to the point that the function was eventually offshored. From there, I transitioned into Salesforce administration as a former end-user, which led to systems analysis, implementation, and increasingly complex operational work over the next twelve years.

After the pandemic, I moved into high-end hospitality to shift toward more human-centered work. The standards carried over seamlessly: precision, anticipation, and high-level execution are as essential on a yacht or concierge desk as they are in technical environments.

This combination now defines my approach. I understand businesses at an operational and humanistic level, which makes it easy to identify and resolve friction points that keep business from operating optimally. I focus on simplifying work and creating systems that support the people running them and scale with growth.

15+
Years of Experience
6
Industries Served
∞
Domains, Adaptable
0
Problems Left Unsolved

Impact

Results that outlast the engagement.

Every engagement is oriented toward sustainable, scalable outcomes, and structural change that is tailored to the business.

From twenty keystrokes to five

I automated a manual metadata process requiring twenty keystrokes per entry and reduced it to five, eliminating typographical and data-matching errors almost entirely.

One hour down to five minutes

An onboarding process that previously took over an hour was rebuilt into a dynamic reporting dashboard. New team members were onboarded in under five minutes.

From memory to measurable truth

I standardised the sales process to allow the team to log account data in Salesforce. For the first time, leadership could see real numbers and account for what was actually happening in the sales cycle.

Creating order to support urgency

I implemented triage logic to account for urgency, resulting in faster response on time-sensitive cases, a measurable reduction in cognitive load for the support team, and a clearer process for training.

Clean data for better customer insights

I reduced data integrity issues by 90%, giving the team a cleaner picture of who owned what, what had already been communicated, and how to pick up where someone else left off without losing the client in the handoff.

What could change for you?

Every engagement starts with a conversation. Bring me your process, your bottleneck, your "this is just how we do it..." and let's find out what's possible.

Services

Two ways to work together.

Whether you need a trusted right hand or an operational mind embedded in your business, there's a path built for that.

Virtual Assistance

I handle all information with discretion, accuracy, and minimal direction required. The goal is to help you protect your time and attention so you can use both where they matter most to you.

  • Calendar and correspondence management
  • Travel planning and logistics coordination
  • Stakeholder communication and follow-through
  • Research, synthesis, and briefing preparation
  • Project tracking and deadline management
  • Expense tracking and reporting
  • CRM management and configuration

Fractional Operations

I look at how things actually work and build structure with clearer processes, cleaner data, better tools, and the documentation to sustain them.

  • Operational audit and gap analysis
  • Process design, documentation, and optimization
  • Tool and systems administration
  • Team structure and workflow design
  • Data cleanup and organisation
  • Cross-functional project leadership
  • SOP development and knowledge management

I have experience across a range of industries, from fintech, adtech, and telecom, to wellness, travel, hospitality, and creative in support, analyst, service, system administation, and sales operations roles. The right engagement is for a small or medium sized business or an individual with a defined problem and is looking for clear and specific result.

Contact

Let's figure out if this fits.

If you think this is a good fit for your business, please reach out for a free 15-minute consultation.

During the consult, we'll discuss your business and where you need support to help you or your team work more efficiently. After, if you'd like to move forward, we'll define the scope of the project and if ongoing support is needed. Bring your questions, your constraints, and an honest picture of where things stand.

Response Time Within 48 business hours
Availability Accepting new clients
Engagement Model Retainer or project-based